Terms & Conditions
Last Updated: March 19, 2025
1. Introduction
Welcome to Champ Turf! Through our booking engine, we provide a seamless experience for reserving sports facilities. Champ Turf is operated by Treinetic Leisure (Pvt) Ltd. By downloading, accessing, or using our app, you agree to be bound by these Terms and Conditions.
2. Eligibility
2.1. You must be at least 16 years of age to create an account and use the App.
2.2. Parents or legal guardians may make bookings on behalf of minors and are responsible for their actions and adherence to facility rules.
2.3. You must be capable of entering into a legally binding agreement to use our services.
3. Account Registration and Security
3.1. You may create an account using:
– Google Sign-in
– Apple Sign-in
3.2. You must provide accurate, current, and complete information during registration, including:
– First name
– Last name
– Email address
– Phone number
– Password
3.3. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
3.4. You must immediately notify us of any unauthorized use of your account.
4. Services
4.1. Our App allows you to:
– Book sports facilities (zones) for indoor cricket, football, and other sports
– Add equipment such as cricket bats and balls as booking add-ons
– Make payments for bookings
– Manage your bookings.
4.2. Bookings can only be made for available time slots displayed in the app. Users cannot request bookings outside the listed hours.
5. Payments and Pricing
5.1. All payments are processed through our partnered bank’s payment gateway.
5.2. By making a payment, you agree to be bound by the payment gateway’s terms and conditions.
5.3. All prices are in Sri Lankan Rupees and include applicable taxes.
5.4. Payment must be made in full at the time of booking.
6. Cancellations and Refunds
6.1.Customers must request cancellations by contacting our customer service team at least 24 hours in advance of the scheduled service.
6.2.Refunds are only available for cancellations made at least 24 hours before the scheduled booking. No refunds will be issued for cancellations made within 24 hours or for no shows.
6.3.Once a cancellation request is received and approved, refunds will be processed within 3 business days.
6.4. All refunds will be credited back to the original payment method used for the transaction (e.g., the same card used for payment).
6.5.Customers who fail to cancel in advance and do not show up for their scheduled service are not eligible for any refund.
7. User Conduct and Facility Usage
7.1. You agree to:
– Use the facilities and equipment responsibly
– Follow any posted rules or staff instructions
– Report any damages or issues immediately
– Respect other users and staff
7.2. Damage to facilities or equipment will be assessed on a case-by-case basis by our team.
7.3. We reserve the right to charge for intentional damage or misuse of facilities.
7.4 Users who exceed their booked time slot by more than 5 minutes without an approved extension will be charged double the rate of a single time slot. This charge will be applied automatically without the need for a request to extend the booking.
8. Privacy and Data Protection
8.1. We collect and process your personal information in accordance with our Privacy Policy.
8.2. Upon account deletion:
– Your account and personal information will be permanently deleted
– Your booking history will be removed from our systems
– We advise you to cancel all the bookings before you delete the app .
9. Limitation of Liability
9.1. We are not liable for:
– Personal injury during facility uses
– any lost or misplaced items. Users are advised to keep their belongings secure, as we do not provide compensation or assistance in recovering lost items.
– Technical issues with the payment gateway
– Service interruptions due to maintenance or technical issues
– Force majeure events
10. Modifications to Terms
10.1. We reserve the right to modify these terms at any time.
10.2. Continued use of the App after changes constitutes acceptance of the modified terms.
11. Account Termination
11.1. You may delete your account at any time through the App.
11.2. We reserve the right to suspend or terminate accounts that violate these terms.
12. Governing Law
12.1. These terms are governed by the laws of Sri Lanka.
12.2. Any disputes shall be subject to the exclusive jurisdiction of the courts in Sri Lanka.
13. Contact Information
For any questions regarding these Terms and Conditions, please contact us at: