PRIVACY POLICY
Last Updated: February 14, 2025
1. Introduction
This Privacy Policy describes how Treinetic Leisure (Pvt) Ltd (“we,” “us,” or “our”) collects, uses, and protects your personal information when you use the Champ Turf sports facility booking application (the “App”). By using the App, you agree to the collection and use of your information as outlined in this policy.
2. Information We Collect
2.1. Personal Information
When you create an account, we collect:
• First name
• Last name
• Email address
• Phone number
• Password (for email registration)
2.2. Booking Information
When you make a booking, we collect:
• Booking details (date, time, facility type)
• Selected add-ons (e.g., equipment rentals)
• Payment details (processed through our partnered bank’s payment gateway)
2.3. Analytics Data
We use Firebase Analytics to collect anonymous usage data for service improvement, including:
• App performance data
• Feature usage statistics
• Crash reports
3. How We Use Your Information
We use your information for:
• Creating and managing your account
• Processing bookings and payments
• Sending essential service notifications (account verification, booking confirmations)
• Enhancing App functionality and user experience
• Analysing App usage through Firebase Analytics
4. Data Storage and Security
4.1. Secure Data Storage
Your data is stored securely with industry-standard security measures in place.
4.2. Security Measures
We implement appropriate security measures to protect your data from unauthorized access, modification, or disclosure.
4.3. Payment Security
Payment details are processed through our partnered bank’s secure payment gateway and are not stored on our servers.
5. Data Sharing
5.1. Third-Party Sharing
We do not share personal information except:
• When required by law or legal authorities
• With our banking partner for payment processing
• With Firebase Analytics for anonymous service improvement
5.2. No Data Sales
We do not sell, rent, or trade your personal information for marketing purposes.
6. Data Retention
6.1. Active Accounts
• Account details are retained until you delete your account
• Booking history is retained indefinitely
• Anonymous analytics data is stored per Firebase Analytics’ policies
6.2. Account Deletion
When you delete your account:
• All personal data is permanently deleted
• Booking history is removed from our systems
• Payment records are retained only as required by law
7. Your Rights
You have the right to:
• Access your personal information
• Correct inaccurate personal details
• Delete your account and associated data
• Request details on data usage and processing
• File complaints with relevant data protection authorities
8. Crash Data Collection and Usage
We collect crash data to help improve the stability and performance of our app. This data is gathered automatically when the app encounters an unexpected error or crash. The information we collect may include,
• Device type and operating system version
• App version and build number
• Time and date of the crash
• Error logs and diagnostic data
We use this data solely for debugging and troubleshooting purposes to enhance the user experience. Crash data is anonymized and does not include any personally identifiable information. We do not share or sell this data to third parties.
9. Children’s Privacy
9.1. Age Restriction
Our App is not intended for users under 16 years of age.
9.2. No Data Collection from Minors
We do not knowingly collect personal information from children under 16.
10. Changes to Privacy Policy
10.1. Updates
We may update this Privacy Policy at any time.
10.2. Notifications
Material changes will be communicated via the App or email.
10.3. Continued Use
Continued use of the App after changes constitutes acceptance of the updated Privacy Policy.
11. Contact Information
For any questions regarding this Privacy Policy, please contact us at: