Terms & Conditions
Last Updated: December 05, 2025
1. Introduction
Welcome to Champ Turf! Through our booking engine, we provide a seamless experience for reserving sports facilities. Champ Turf is operated by Treinetic Leisure (Pvt) Ltd. By downloading, accessing, or using our app, you agree to be bound by these Terms and Conditions.
2. Eligibility
2.1. You must be at least 16 years of age to create an account and use the App.
2.2. Parents or legal guardians may make bookings on behalf of minors and are responsible for their actions and adherence to facility rules.
2.3. You must be capable of entering into a legally binding agreement to use our services.
3. Account Registration and Security
3.1. You may create an account using:
• Email
• Google Sign-in
• Apple Sign-in
3.2. You must provide accurate, current, and complete information during registration, including:
• First name
• Last name
• Email address
• Phone number
• Password
3.3. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
3.4. You must immediately notify us of any unauthorized use of your account.
4. Services
4.1. Our App allows you to:
• Book sports facilities (zones) for indoor cricket, football, and other sports
• Add equipment such as cricket bats and balls as booking add-ons
• Make payments for bookings
• Manage your bookings.
4.2. Bookings can only be made for available time slots displayed in the app. Users cannot request bookings outside the listed hours.
5. Payments and Pricing
5.1. All payments are processed through our partnered bank’s payment gateway.
5.2. By making a payment, you agree to be bound by the payment gateway’s terms and conditions.
5.3. All prices are in Sri Lankan Rupees and include applicable taxes.
5.4. Payment must be made in full at the time of booking.
5.5. Memberships and Tokens
– Users may purchase memberships (Bronze, Silver, Gold, or other types introduced in the future) through the App.
– Each membership includes a predefined number of tokens, which can be used ONLY to reserve time slots.
– Tokens may only be used within the App for booking eligible facilities and cannot be exchanged for cash or transferred to another account. apart from that, Payment make via Tokens is not subjected to any discount.
– Tokens are non-refundable, even if unused, expired, or if your account is terminated.
– Tokens have no monetary value outside of the App and cannot be used for any purpose other than making bookings within the App.
6. Cancellations and Refunds
6.1.Customers must request cancellations by contacting our customer service team at least 24 hours in advance of the scheduled service.
6.2.Refunds are only available for cancellations made at least 24 hours before the scheduled booking. No refunds will be issued for cancellations made within 24 hours or for no shows.
6.3.Once a cancellation request is received and approved, refunds will be processed within 3 business days.
6.4. All Refunds for cancelled bookings will be issued in the form of non cash reward points.
6.5. These points are non transferable, non refundable, and not redeemable for cash.
6.6. Points can only be used for future bookings of cricket or futsal grounds via the mobile app.
6.7. Reward points will be automatically credited to the user’s account within 3 business days of a successful cancellation.
6.8.Customers who fail to cancel in advance and do not show up for their scheduled service are not eligible for any refund.
6.9. Membership tokens are non-refundable.
Note: All cancellations must comply with our cancellation policy and eligibility requirements. Refunds will not be issued for no shows or cancellations outside the permitted time window.
7. challenges and Booking Responsibility
The “Challenges” feature allows users and teams to directly challenge other teams or post open challenges. When a challenge is created (whether direct or open), either the challenging team or the challenged team may proceed to make a booking and complete payment for the match on the platform. By using the Challenges feature, both parties expressly agree and acknowledge that:
7.1. The platform acts solely as a facilitator for discovering opponents and providing booking and payment tools. We do not act as an agent, representative, or intermediary between the challenging and challenged teams with respect to the organization, scheduling, or financial arrangements of the match.
7.2. Any booking made in connection with a challenge is a direct transaction between the team that completes the booking/payment and the venue/ground operator. The Company is not a party to that booking contract.
7.3. The Company shall not be responsible or liable for any disputes, disagreements, claims, or losses arising out of or in connection with:
o Which team should make the booking or bear the booking cost;
o Splitting, sharing, or reimbursing the booking fee between the teams;
o Non-payment or delayed payment by one team to the other;
o Cancellation, no-show, or forfeiture related to payment disagreements;
o Any other financial or organizational arrangements between the teams.
7.4. Users are solely responsible for communicating and mutually agreeing (outside the platform if necessary) on who will make the booking, how costs will be shared, and any reimbursement arrangements before any payment is completed.
7.5. Once a booking is confirmed and paid for, our standard booking, cancellation, and refund policy applies. No special refunds, credits, or exceptions will be granted due to disputes between challenging teams regarding payment responsibility or cost-sharing.
7.6. Users agree to resolve any such disputes directly with the other team and indemnify and hold the Company harmless from any claims, demands, or liabilities arising from such disputes.
We strongly recommend that teams clearly communicate and agree in writing (e.g., via chat, email, or any other record) on payment arrangements before confirming any booking related to a challenge.
8. User Conduct and Facility Usage
8.1. You agree to:
– Use the facilities and equipment responsibly
– Follow any posted rules or staff instructions
– Report any damages or issues immediately
– Respect other users and staff
8.2. Damage to facilities or equipment will be assessed on a case-by-case basis by our team.
8.3. We reserve the right to charge for intentional damage or misuse of facilities.
8.4 Users who exceed their booked time slot by more than 5 minutes without an approved extension will be charged double the rate of a single time slot. This charge will be applied automatically without the need for a request to extend the booking.
8.5. Eating, drinking, and smoking are strictly prohibited within the ground area.
8.6. All beverages are available for purchase exclusively at our designated beverage stand.
8.7. The possession or consumption of outside food or beverages on the premises is not permitted.
9. Privacy and Data Protection
9.1. We collect and process your personal information in accordance with our Privacy Policy.
9.2. Upon account deletion:
– Your account and personal information will be permanently deleted
– Your booking history will be removed from our systems
– We advise you to cancel all the bookings before you delete the app .
10. Limitation of Liability
10.1. We are not liable for:
– Personal injury during facility uses
– any lost or misplaced items. Users are advised to keep their belongings secure, as we do not provide compensation or assistance in recovering lost items.
– Technical issues with the payment gateway
– Service interruptions due to maintenance or technical issues
– Force majeure events
11. Modifications to Terms
11.1. We reserve the right to modify these terms at any time.
11.2. Continued use of the App after changes constitutes acceptance of the modified terms.
12. Account Termination
12.1. You may delete your account at any time through the App.
12.2. We reserve the right to suspend or terminate accounts that violate these terms.
13. Governing Law
13.1. These terms are governed by the laws of Sri Lanka.
13.2. Any disputes shall be subject to the exclusive jurisdiction of the courts in Sri Lanka.
14. Contact Information
For any questions regarding these Terms and Conditions, please contact us at: